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Genna Jewelers Viera, FL

FAQ

Can you check my prong setting on my ring?

Yes, there is no charge for us to inspect your pieces for any potential repair need. We will even ultra sonic and steam clean it for you. Should we see a need for repair we go over it with you as well as the fees involved at that time.

Do you repair watches?

Yes, we can repair watches. If you need a simple battery change or a new band we offer a competitive price and while you wait service. We also can offer new crystals or more complicated repairs and servicing for your watch repair needs.

What is the difference between white gold and platinum?

Platinum is a pure white precious metal which will not need rhodium plating required by white gold settings. It is very mailable, therefore stones set in platinum are much less likely to become loose. White gold has metal memory, so the prongs can loosen over time. It is important to have these checked and tightened. White gold also needs rhodium plating to achieve a platinum white look. Platinum is denser, therefore 60% heavier than 14kt white gold. It is also more expensive to manufacture, however, will last several lifetimes.

What kind of care do I need for a white-gold setting?

All white gold is made of yellow gold and alloy metals that make the gold appear white. The final process of all white gold rings is a rhodium plating, which makes the ring look platinum white. The ring is cleaned, polished, and then dipped in rhodium for a finishing touch that makes your ring look like new.

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