Solitaire Necklace

Shipping:

We offer fast and free shipping to anywhere in the United States for purchases more than $500. All items ship via USPS Priority Mail. Please allow 2 to 3 business days for delivery. Purchases with the value of $1000 or more are ship overnight.

Returns:

You may return new, unused, and unopened products within 30 days of delivery for a full refund, however, we do ask that you pay shipping for these returns. If the return is a result of our error, such as if you receive an incorrect or defective product, you will receive a full refund for the item as well as shipping costs.

Exchanges:

If your item is incorrect, defective, or damaged upon arrival; we will exchange your item at no additional cost to you.

Refunds:

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, you will receive your money much more quickly in many cases. This time period allows for the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), as well as the time it takes your bank to process our refund request (5 to 10 business days). If for any reason you do not receive your refund after 14 days, please contact us and let us know. We will do everything in our power to resolve the issue immediately.

Additional Information:

For any questions regarding returns or shipping information, please contact us.

If you have questions , please don't hesitate to contact us at:
Genna Jewelers

Genna Jewelers
2304 Remi Drive
Unit 103
Viera, FL 32940

Genna Jewelers wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.